Return and refund policy
🔄 Returns & Refund Policy
Effective Date: December 13, 2025
Website: Shoputo.com
At Shoputo.com, customer satisfaction is our priority. Please read our Returns & Refund Policy carefully before making a purchase.
✅ 1. Eligibility for Returns
You may request a return if:
The item is unused and unworn
The item is in its original condition
The item includes original packaging, tags, and accessories
The return request is made within 7 days of delivery
Returns that do not meet these conditions may be rejected.
❌ 2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Perishable goods (food items, consumables, flowers, etc.)
Personal care or hygiene products once opened
Digital/downloadable products
Gift cards
Items marked as “Non-Returnable” on the product page
📦 3. Damaged, Defective, or Wrong Product
If you receive:
A damaged item
A defective product
An incorrect product
Please contact us within 48 hours of delivery with:
Order Number
Clear photos of the product and packaging
After verification, we will arrange a replacement or refund.
💰 4. Refund Process
Once we receive and inspect the returned item:
You will receive confirmation via email.
If approved, refund will be processed within 5–7 business days.
Refund will be credited to your original payment method.
⚠️ Shipping charges are non-refundable unless the return is due to our error.
🚫 5. Order Cancellation
Orders can be cancelled before dispatch only.
Once the order is shipped, cancellation is not possible.
Refund for cancelled orders will be processed within 5–7 business days.
📩 6. How to Initiate a Return
To request a return, contact us:
📧 Email: support@shoputo.com
📞 Phone: +91-2553358184
🌐 Website: Shoputo.com
Please include your Order ID in all communications.
⚖️ 7. Important Notes
Shoputo.com reserves the right to refuse returns that do not meet policy conditions.
Refund timelines may vary depending on bank/payment provider.
By purchasing from our website, you agree to this Returns & Refund Policy.
